When systems are designed without empathy, they don’t just delay outcomes…they create confusion, stress, and self-doubt in people who have done everything right their entire lives. In this case #unum is literally impacting my mother's well being by taking away one of the few options I have for keeping her healthy--reduce stress.

My search for answers enters week 28 as I try to get Unum to process the insurance claim for my mother's care. Our payments were made on time for 24 years. I'm trying to understand the timeline for processing claims, but seem unable to get an answer.

Day 196 and a response from an Executive at Unum that demonstrates leadership sets the tone for the company. Denial, deflection, and delays without any accountability. Unum has to have policies and procedures for how they process claims and their timeline. Why won't they share that information?